Typically, carpets dry within 4-6 hours, but this can vary based on factors like carpet thickness, room temperature, and ventilation. We use a quick-drying process to minimize downtime, and for faster results, we recommend opening windows or using fans after cleaning.

Yes! At Stervana, we use eco-friendly and non-toxic cleaning solutions that are safe for both children and pets. Our products are designed to be effective while minimizing health risks, so you can enjoy a clean home without worry.

For most households, professional carpet cleaning every 12-18 months is sufficient. However, homes with pets, young children, or high-traffic areas may benefit from more frequent cleaning, every 6-12 months, to maintain a healthy indoor environment.

While we achieve excellent results with most stains, some may be permanent, depending on factors like the type of stain, how long it has been there, and prior treatment. We’ll assess and pre-treat all stains with high-quality products, maximizing the chance of successful removal.

Yes, we can move light furniture like chairs and tables, but we ask that you move any valuables, electronics, and delicate items before our arrival. For larger or heavy items, such as beds and entertainment units, we can clean around them.

You can walk on the carpet immediately after cleaning, though it’s best to wear clean socks or indoor footwear to avoid tracking dirt onto damp fibers. Full drying typically takes a few hours, so avoid placing heavy furniture back until the carpet is completely dry. We can alway put plastics underneath any tables/chairs to keep from bleeding onto the carpet.

We recommend vacuuming before our arrival and clearing small items, toys, or fragile objects from the areas being cleaned. This helps us focus on delivering the best results for your carpets!